Cristina Bunea

Case Studies

From 50,000 support tickets to 84% answer rate. How Jane uses Copilot.

Jane makes it easier for health practitioners to book, chart, schedule, bill, and get paid. As a rapidly scaling business, they needed something to help them stay on top of support tickets.

Hot

Why Accounting Seed chose Command AI over the competition

For more customer love 👇 For more customer love 👇 Accounting Seed, a leading accounting software provider built on Salesforce, leverages Command AI’s full User Assistance platform – both Nudges and AI agent. I wanted to understand what drove Accounting Seed to adopt these solutions and what their experience has been like.

Customer stories

How Shortcut assists users with Copilot

For more braggadocio For more braggadocio Shortcut, the project management tool that brings together every team across an organization, leverages several Command AI products – Spotlight, HelpHub, and Copilot. I wanted to see (1) what made Shortcut want to use them and (2) what their experience was like.  I sat down

Company News

Introducing Clippilot

For more braggadocio For more braggadocio Ever since we started building Command AI, we've been focused on making software easier (and more enjoyable to use). You might know us as the "pop-ups suck" folks. Today, we take the next big step towards a world where every

Startup Advice

How Deel became the fastest-growing startup in history

Where we glaze other great products 👇 Where we glaze other great products 👇 I hate being that person (hindsight is 20/20, I know you’ll roll your eyes at me), but when I saw Deel at YC’s demo day years ago, I knew they were going to be big.

Startup Advice

Taylor Swift is a startup guru. Here's what founders can learn from her.

For more tortured startup analogies 👇 For more tortured startup analogies 👇 Taylor Swift is and has always been a startup. A hyper-growth one in recent years. But she’s always embodied the scrappiness, boldness, and ambition of a startup. And I think there are things we can learn from her. I

Growth

Maybe you don't need PLG after all. These start-ups are completely sales-led.

More PLG equivocation 👇 More PLG equivocation 👇 If I had written this story last year, I would have gotten burned at the stake for my hot take. But I missed the mark on being a contrarian, seeing as today, that take is getting colder as more people agree. Removing our free

Customer stories

How Command AI empowers ChartHop to build and ship fast

For more braggadocio For more braggadocio There are two things you should know about Command AI: 1. Our software makes your software easier to use by assisting your users at the right time and nudging them in non-annoying ways. 2. We’re not your Basic B(2b) company and are

Startup Advice

How to write a killer YC application

For more killer startup tactics👇 For more killer startup tactics👇 At the risk of sounding cringe-y, I like to think that a lot of the good things that have happened in my career so far stem from my decision to apply to YC in 2019. This includes my former co-founder

Changelog

🎯 Bringing content in one place and more targeting

The first Command AI updates of the year are here. You might know about our obsession with easy-to-use, non-annoying software. Many of the features we ship are built with your users in mind. But that's not to say we don't care about you (we do 🥹).  From

Startup Advice

How to reposition your company while flying the plane

We recently shared how in just one year we’ve gone from not being on the G2 grid for our category (“Digital Adoption”), to being a leader (🥹). I know this sounds like bragging, and in part, it is. You’re on the CommandBLOGUE, what did you expect?

Changelog

🦅 UI improvements, launch week, and prey birds

For more braggadocio For more braggadocio Humblebrag alert. While most teams get lazy before the holidays, we were in full beast mode last week and launched five features that make nudges less annoying. That's on top of our regularly scheduled product improvements. The Command AI team also got

Changelog

🫡 Revamped and ready

Before we get into our latest and shiniest product updates, we wanted to welcome you to our new, improved changelog. If you're reading this, you've probably already seen CommandBLOGUE, our little corner of the Internet where we treat software like art. You can read more about

Startup Advice Featured

Hiring won't solve your startup's woes. Here's our algorithm for it.

For more startup tactics For more startup tactics Too many startups fall into the trap of hiring too many people too soon. Some do it to show growth after fundraising, others do it because they think more people will get them closer to product market fit (PMF). In almost all

Startup Advice Featured

Everyone is hating on product managers. These YC companies didn't hire one.

To learn if we ever hire a PM 👇 To learn if we ever hire a PM 👇 With the job market for PMs (and beyond) going through turbulence and layoffs at every corner, it begs the question: Are PMs in tech startups expendable?  As a former PM, I must give you

Company News

Spicing up the SaaS blogosphere with CommandBLOGUE

For more braggadocio For more braggadocio “Failure mode here is if this looks like a SaaS blog at first glance,” James briefed our designer Josh after we realized our blog needed a redesign. It looked like every SaaS blog out there. Minimalist layout? Check. Vector drawings of abstract people in

Artificial Intelligence

Does what you name your chatbot make a difference? Should you name it at all?

Uncover the implications of naming AI chatbots, the influence of anthropomorphism, and more.

Artificial Intelligence

Just give in: AI will replace us and that’s OK

Delve into AI's history from myths like Talos to pioneers like Turing. Learn about its milestones and future challenges.

Artificial Intelligence

Many bad reasons to add AI to your product (and a few good ones)

Explore companies that have successfully used AI to improve their core products and help you understand what pitfalls to avoid.

UX Best Practices Featured

Command Palette: Past, present, and future

Command palettes are an increasingly essential part of user-centric software. To understand why, we dive into their past, present, and future...

Product Management Featured

The subtle art of the changelog

Why keeping a great changelog is important for your brand and in helping you to engage and activate your most powerful users.

Product Management

The rise of multiplayer SaaS

A look at what's driving the rise of Multiplayer SaaS and how to design a great collaborative software experience.

UX Best Practices

What Clippy taught us all

Remember Clippy? He lives on—sort of. Here's what Clippy taught us all about annoying software and bad UX.

Startup Advice

Founders, it's time to get creative about fundraising

Venture investing is in decline, so where exactly are founders finding new sources of capital?

UX Best Practices Featured

Does your product actually need dark mode?

Some things to consider before going over to the dark side, and adding dark mode to your product.