Product Management Elevating product service management to drive business growth Discover how Product Service Management (PSM) transforms SaaS businesses by enhancing customer experience, fostering collaboration, and driving PLG success.
Product Management Turn new users into product evangelists with innovative onboarding tools Innovative onboarding tools don’t have to be boring and frustrating. They can increase product adoption and turn new users into brand advocates. Learn how.
Startup Advice In-app notifications that aren't annoying or useless Promise to only notify you once per week Let's say it loudly for the people in the back: no more annoying popups! Your browser does not support the video tag. Don’t scare your users! Guide them. In-app notifications shouldn't serve you or your brand. Notifications
Hot Why product experience can be more important than user experience Our newsletter experience is A+ You hear about user experience all the time. On every PM blog, Instagram post, and LinkedIn rant, folks are talking about optimizing UX and making your users happy – it's everywhere! That’s not a bad thing. But it's not as often
Hot The onboarding app solution you didn’t know you needed Onboarding processes need to combine product features with core human needs.
Startup Advice Mastering adoption metrics: No boredom included Scale your company for positive growth with purposeful user adoption metrics and the right tools to improve.
Hot Why net revenue retention is (kind of) important for SaaS products -- and how to boost it We care more about new blog retention See the power of Command AI for free No credit card required. Up to 100 MAUs trial If you have a SaaS business model, it's easy to hyperfocus on acquiring new customers. Do more marketing! Add another paywall! Get more upgrades!
Hot How growth teams can work with product managers Our growth team just writes blogs If startups were a fantasy novel, product and marketing would be battling factions. And after centuries of fighting, they finally formed an alliance that would help them fight together for their common values. That alliance is named Growth. Growth is essential to any startup.
Hot Why strategic product management requires a unique skill set A newsletter for strategic PMs A newsletter for strategic PMs See the power of Command AI for free Get a free working demo and improve your UX today The hardest part of the product management job is that it's so abstract. Most jobs have a clear description of
Hot The top secrets of a legendary customer health score We’ll define the customer health score, metrics to help us understand it, and how to use it to decrease churn and build long-lasting customer retention.
Hot Performance improvement: How to create an experience that drives customer retention Help us improve our newsletter performance The dinner table's set, the chicken's in the oven and your partner's coming home for date nighjt in 30 minutes. As the car pulls up, you head towards the door. On the way, you notice an odd smell.
Hot Why product managers must care about net dollar retention We care more about new blog retention Finance is easy if you sell potato peelers. It's easy to measure how many potato peelers you've sold. 100 customers at $5 a peeler means you make $500. Most people only buy one potato peeler, so the mission is
Hot How a dark launch can help you better validate product ideas and release new features We're dark launching our newsletter For startups, they say that if you're not embarrassed by the first version of your product, you launched too late. If you already have users and customers, that's no longer true: Launch something embarrassing to paying customers and you&
Hot User engagement strategies people want to stick around for Our blog engagement strategy 👇 If you let engaged users become unengaged, they'll soon be churned users. You work diligently and spend countless dollars on user acquisition. Still, when you realize that churn is through the roof , you’re already losing paying customers. The only way to combat that
Hot The customer engagement tool people don't actually hate Engage with our newsletter You’re zoned out at a birthday party and eating potato chips when Jerry gets the karaoke mic. He points at you, “C’mon down and sing ‘Shake it Off’!” The crowd swivels their necks to you. What are the first thoughts to come to your
Hot Customer onboarding is actually fun? Yes, we can prove it. Onboard to our newsletter Onboarding is the first impression customers get from your product, so you don't get a second chance. But it's also an awkward phase: Your customer has committed to your product, but they're not realizing the value yet. It's
Hot Sunsetting a product without (too much) pain for PMs and users We'll never sunset our newsletter Sunsetting a product is always painful: You're getting rid of something people worked hard on. Users will be disappointed. But it's often necessary: Sometimes, the cost of maintaining a product or feature is too high for the value it
Startup Advice Maximizing Growth: Mastering White Space Analysis for SaaS Success Our newsletter has lots of whitespace 👇 See the power of Command AI for free Get a working demo and improve your product's positioning The software market is crowded. There are businesses in the tiniest of niches—and yet new successful startups emerge every day. Whether you're
Product Management How to make a great first-time user experience for SaaS Experience the first-time UX of our newsletter You don't get a second chance for a first impression. And if you had to choose between showing up with mustard stains on your sweatpants, or a fresh, tailored suit, you'd choose the latte. When you design your user&
Product Management A user activation plan that grows your business Activate yourself (as a subscriber) I remember Microsoft's "iPod killer", the Zune. I remember because I unfortunately owned it. I was the only one at school who had one, so the player ended up in a dresser drawer. Five years later, Microsoft shut down the product
Product Management Customer effort score — a surprisingly non-useless metric for measuring user friction Customer effort score is a helpful metric to assess how easy or difficult a task within your software is. But teams often fall short on how they leverage this data to improve user experiences. Learn how to design the perfect customer effort score survey.
Startup Advice Improve your SaaS magic number without changing your growth spend with these user assistance tactics The SaaS magic number is an actually interesting ratio which gauges the efficiency and health of your sales and marketing engine.
Startup Advice How to run painted door tests that don't piss off your users This isn't a painted door test Try building a painted door with Command AI for free Get a working demo and improve your UX today You've probably launched features you thought might catapult your career forward. After feverish work towards launch day, it's finally
Product Management User adoption: features and flows people actually want By creating a self-learning, personalized user adoption experience, businesses can provide an enjoyable journey that helps customers learn to use your platform to the fullest.
Hot Why needs-based segmentation is a must for great UX (and how to implement it) Needs-based segmentation, a strategy that segments users based on their unique needs and usage patterns, is fundamental to great user experience (UX) and onboarding processes.
