Discover product insights and Command AI updates.

Hot

Why strategic product management requires a unique skill set

A newsletter for strategic PMs A newsletter for strategic PMs See the power of Command AI for free Get a free working demo and improve your UX today The hardest part of the product management job is that it's so abstract. Most jobs have a clear description of

Hot

The top secrets of a legendary customer health score

We’ll define the customer health score, metrics to help us understand it, and how to use it to decrease churn and build long-lasting customer retention.

Startup Advice

What is survey fatigue and how to avoid it

Discover key tactics to avoid survey fatigue in SaaS, ensuring higher response rates and quality feedback from your in-app surveys.

Hot

How AI is changing product and hiring (original research 2024)

For SaaS-relevant AI updates 👇 For SaaS-relevant AI updates 👇 There’s no shortage of tweets, articles and videos proclaiming AI is changing the way we work, the jobs we do and the products we sell. But how widespread are artificial intelligence products? How does it affect job and career prospects? We

Hot

Performance improvement: How to create an experience that drives customer retention

Help us improve our newsletter performance The dinner table's set, the chicken's in the oven and your partner's coming home for date nighjt in 30 minutes. As the car pulls up, you head towards the door. On the way, you notice an odd smell.

Hot

Why product managers must care about net dollar retention

We care more about new blog retention Finance is easy if you sell potato peelers. It's easy to measure how many potato peelers you've sold. 100 customers at $5 a peeler means you make $500. Most people only buy one potato peeler, so the mission is

Hot

How a dark launch can help you better validate product ideas and release new features

We're dark launching our newsletter For startups, they say that if you're not embarrassed by the first version of your product, you launched too late. If you already have users and customers, that's no longer true: Launch something embarrassing to paying customers and you&

Company News

Are we crazy? Making software work without making it annoying

For more of our hot takes 👇 For more of our hot takes 👇 Imagine you time-travelled to 1850 and met your great-great-great-great-great grandfather. After some introductory drinks at the saloon, he shows you his office at the local railroad, where he’s the bookkeeper. While you’re trying to decipher his

Product Management

What is a rage click?

Learn what rage clicks are, why they happen, and how to effectively address them to improve your app's user experience.

Startup Advice

Command AI's seed deck, what we got right and wrong, 3 years later

Last week I did a Reddit AMA on the r/ycombinator subreddit and answered questions about a recent article we wrote about our YC application from the S20 batch.

Hot

User engagement strategies people want to stick around for

Our blog engagement strategy 👇 If you let engaged users become unengaged, they'll soon be churned users. You work diligently and spend countless dollars on user acquisition. Still, when you realize that churn is through the roof , you’re already losing paying customers.  The only way to combat that

Hot

The customer engagement tool people don't actually hate

Engage with our newsletter You’re zoned out at a birthday party and eating potato chips when Jerry gets the karaoke mic.  He points at you, “C’mon down and sing ‘Shake it Off’!”  The crowd swivels their necks to you.  What are the first thoughts to come to your

Changelog

🎯 Bringing content in one place and more targeting

The first Command AI updates of the year are here. You might know about our obsession with easy-to-use, non-annoying software. Many of the features we ship are built with your users in mind. But that's not to say we don't care about you (we do 🥹).  From

Hot

Customer onboarding is actually fun? Yes, we can prove it.

Onboard to our newsletter Onboarding is the first impression customers get from your product, so you don't get a second chance. But it's also an awkward phase: Your customer has committed to your product, but they're not realizing the value yet. It's

Startup Advice

Grading Command AI’s YC application

More self-praise and self-loathing 👇 More self-praise and self-loathing 👇 We went through YC in the S20 batch with Command AI. At the time, we were working on a different startup called codePost. We were excited about both ideas and saw YC as the way to break the tie. "If we

Startup Advice

Why should you create a negative persona?

A step-by-step guide on creating negative personas. An essential strategy for focusing on your ideal customers and optimizing resources.

Product Management

Time to Value (TTV) is impossible to measure, but you should still try

Discover the critical role of Time to Value (TTV) in driving SaaS success, reducing churn, and improving product adoption, despite its measurement challenges.

Startup Advice

How to reposition your company while flying the plane

We recently shared how in just one year we’ve gone from not being on the G2 grid for our category (“Digital Adoption”), to being a leader (🥹). I know this sounds like bragging, and in part, it is. You’re on the CommandBLOGUE, what did you expect?

Hot

Sunsetting a product without (too much) pain for PMs and users

We'll never sunset our newsletter Sunsetting a product is always painful: You're getting rid of something people worked hard on. Users will be disappointed. But it's often necessary: Sometimes, the cost of maintaining a product or feature is too high for the value it

Startup Advice

Maximizing Growth: Mastering White Space Analysis for SaaS Success

Our newsletter has lots of whitespace 👇 See the power of Command AI for free Get a working demo and improve your product's positioning The software market is crowded. There are businesses in the tiniest of niches—and yet new successful startups emerge every day. Whether you're

Product Management

6 examples of PLG that went wrong (avoid their mistakes)

Discover the realities of Product-Led Growth (PLG): uncover why it's a challenging strategy, not suitable for all, through tales of success and failure in the complex world of PLG.

Product Management

How (not) to convert PLG Users: Guide for product-led SaaS

Improve *our* conversion rate 👇 Improve *our* conversion rate 👇 In theory, product-led growth attracts customers without a sales team. Like a well-oiled machine, it entices free users with a free trial and then seduces them into a paid plan. In practice, product-led growth often attracts tire kickers without intent to buy.

Product Management

How to make a great first-time user experience for SaaS

Experience the first-time UX of our newsletter You don't get a second chance for a first impression. And if you had to choose between showing up with mustard stains on your sweatpants, or a fresh, tailored suit, you'd choose the latte. When you design your user&

Growth

How to get users to try your new AI feature

How we get users to try our newsletter 👇 How we get users to try our newsletter 👇 The feature is in prod, the newsletter queued up. Social posts are scheduled. An engineer on standby for last minute fixes, someone from growth to respond to comments. It's a feature launch,

Changelog

🦅 UI improvements, launch week, and prey birds

For more braggadocio For more braggadocio Humblebrag alert. While most teams get lazy before the holidays, we were in full beast mode last week and launched five features that make nudges less annoying. That's on top of our regularly scheduled product improvements. The Command AI team also got