Case Studies The new default for devs: How PostHog beats billion-dollar incumbents We'll Post(hog) you the best insights Don't miss more of these insights “I’m writing about how PostHog does the opposite of all the startup advice out there”, I told my software engineer friend, “Really? I love PostHog!”, he replied “With other companies you never
Hot How to build a frictionless customer experience (and how AI is changing things) Points of friction might seem minor. But they’re usually indicative of a broader problem in your product design, and if you let them fester, they will boil over into massive churn and headache.
Hot The most useful customer experience tools for SaaS products Customer experience tools are only as helpful as you make them. You have to maintain a mindset of constant optimization if you want to truly improve your overall CX and drive better retention and growth.
Hot Maximizing your product stickiness for referrals and revenue Product stickiness isn’t rocket science. You can improve your app usability and increase customer loyalty with these principles. Learn how to decrease churn.
Hot How to measure customer retention and do something about it Find out how to measure customer retention so that it leads to action. Every SaaS needs to decrease churn rates and improve user retention for growth.
Hot Understanding what your product growth rate means Product growth rate helps you measure the health of your B2B SaaS. So you can create an action plan, you need to know how to measure it. Learn best practices.
Hot User retention is the only way to grow sustainably A company’s ability to grow in the long-term is closely tied to how good they are at keeping the customers they get.
Hot Examples of AI in customer service: 10 SaaS success stories Efficiency, personalization, and speed are critical in support operations. These examples of AI in customer service show you how to do it right.
Startup Advice Stanford, SF, FAANG job - The only way to get into YC? For a long time, Y Combinator was known as a place that sniffs out the oddball hackers nobody else would fund, but would build billion-dollar companies later.
Hot What's the difference between customer support and customer experience in SaaS? Customer success and customer experience are two related but distinct functions that help deliver an amazing end-user experience. While customer experience is more holistic and concerns the entire journey through the product, customer support focuses more on serving the needs of onboarding and activated users as they actually engage with
Hot Conversational AI vs. chatbots for SaaS There's a huge difference between the chatbots of yore and today's conversational AI tools. It's important to understand the differences between these products, and determine which is best suited for your user's needs.
Hot The right metrics to include in your customer engagement analytics strategy A product with no engagement is hardly a product at all. Customer engagement analytics helps you strategically craft products that get people coming back for more.
Hot Moving beyond Pendo – explore these 5 alternatives to boost product adoption Searching for Pendo alternatives? Explore how CommandBar, UserPilot, Appcues, Whatfix, and Userlane can serve as viable alternatives to help you create exceptional user experiences and drive product success.
Hot Designing a customer experience roadmap that makes users rave about you Learn about what a customer experience roadmap can do for your business and your customers and how you can go about creating and executing one.
Hot Which user retention metrics seal the cracks When you leverage the right user retention metrics, you can make sure to stay on top of any users you’re losing and prevent future users from leaving.
Hot Increasing user engagement the right way from the ground up Increasing user engagement doesn’t have to be complex. And you don’t have to force it on users. Find out how to create a remarkable app experience people love.
From data to dollars – the power of growth analytics Discover how growth analytics transforms data into insights that fuel business growth. Learn about key growth metrics across user acquisition, engagement and retention.
Do we still need humans in support? Klarna’s AI chat is the future The latest on AI support. Don't get left behind on AI support It’s rare that a software company’s product decisions make the mainstream news. It’s even rare when those product decisions barely affect the user’s core experience. Yet that’s what happened when Klarna
Artificial Intelligence Why real-time agent assistance is powerful for SaaS (and one even more powerful strategy) You should deploy both a real-time agent assistant AND a front-end user Copilot which can deflect tickets from being created in the first place.
Hot What are DAU, WAU, and MAU? Do they matter for B2B SaaS? We all know measuring your users' activity and engagement with your software product is very important. One of the main ways folks measure user engagement is through daily, weekly, and monthly active user statistics. These all measure the number of active users for a specific time period and give
Hot Time to hit the ground running? Call a customer experience specialist A customer experience specialist is on the frontlines of your CX strategy, helping to translate your shiny strategy into real action.
Hot Keep your users clicking and reduce your drop-off rate Drop-off rate is one of the most actionable engagement metrics in SaaS, because it gives you a concrete idea of where the experience is falling flat.
Hot Data discrepancy may be sabotaging your decision-making If you’re in any kind of strategic role, you know the bliss of digging through your data and finding that one brilliant nugget of information that you can take action on. You get excited and start turning the gears to create the plan. …Only to come across the fact
Hot Customer success OKRs that actually mean something The bar for “good” customer success is rising, and the bar for “great” customer success is miles above it. Continuously striving to do better should be at the top of the list of priorities for customer success teams. Merely checking off arbitrarily set KPIs may be good enough for temporarily
Hot Revenue churn sucks, but it’s informative Despite the negative impact that revenue has on the surface, it’s actually a major opportunity to fine-tune your offerings.