Discover product insights and Command AI updates.

Hot

Keep your users clicking and reduce your drop-off rate

Drop-off rate is one of the most actionable engagement metrics in SaaS, because it gives you a concrete idea of where the experience is falling flat.

Hot

Data discrepancy may be sabotaging your decision-making

If you’re in any kind of strategic role, you know the bliss of digging through your data and finding that one brilliant nugget of information that you can take action on. You get excited and start turning the gears to create the plan. …Only to come across the fact

Hot

Customer success OKRs that actually mean something

The bar for “good” customer success is rising, and the bar for “great” customer success is miles above it. Continuously striving to do better should be at the top of the list of priorities for customer success teams.  Merely checking off arbitrarily set KPIs may be good enough for temporarily

Hot

Revenue churn sucks, but it’s informative

Despite the negative impact that revenue has on the surface, it’s actually a major opportunity to fine-tune your offerings.

Hot

Finding your fit – top Zendesk alternatives

Discover top alternatives to Zendesk, like Intercom, Zoho Desk, Freshdesk, Hiver, GrooveHQ & CommandBar Copilot. Learn about the different platforms, their pricing, pros and cons, and select your right fit.

Hot

Top Ada alternatives and how to choose from among them

Explore top alternatives to Ada, including Freshdesk, Help Scout, Zoho Desk, Zendesk, HubSpot Service Hub & CommandBar Copilot. Find the perfect platform to keep your customers happy & your team efficient.

Hot

Why AI-driven customer service automation is more than a perk

Customer service automation (CSA) helps automate your customer support. It makes customers happy and alleviates your human support team. But there’s a catch.

Hot

Top 5 Appcues alternatives and how to choose from among them

Looking for an Appcues alternative? Find out about the features, benefits, and pricing of popular DAPs like CommandBar, Pendo, UserPilot, Whatfix, and Userlane.

Hot

When an engagement score matters (and when it doesn’t)

User and product engagement scores aren’t worth anything unless we put them in action. Learn how you can improve them and increase retention and satisfaction.

Hot

Binge-worthy reads: the best blogs for B2B SaaS marketers

Discover the most engaging and informative blogs for B2B SaaS. From practical tactics to strategic frameworks, and even a dose of humor, this list has everything you need to navigate the B2B world.

Hot

Can we be friends and automate it? How customer experience automation personalizes your user's experience

Discover how customer experience automation can personalize customer journeys, makes a human-like experience possible & boosts satisfaction even at scale.

Hot

Don't be a newbie in a shark tank – use product benchmarking to gear up

Discover how product benchmarking helps you stack your product against competitors, equips you to be competitive and emerge as a leader.

Case Studies

Loom's $975M onboarding secrets revealed

Want more PLG breakdowns like this? Look smart in your next meeting Tens of millions of users, a brand so strong it became a generic term and a $975 million exit to Atlassian… that’s Loom. You know the product: Record your screen, talk over it, send it to your

Growth

How Perplexity could defeat Google (if it doesn't fumble)

For the past years, Google has looked like a billionaire who’s accomplished their lifelong pursuit of wealth, but now wonders “What's next?” Google’s mission statement to “organize the world’s information and make it universally accessible and useful” has been accomplished to the point that people

Artificial Intelligence

Why AI support agents are the new frontier for SaaS CS success

This emergence of the AI support agent has fundamentally changed how we need to think about customer service and customer experience, and what the future of both will hold.

Artificial Intelligence

How generative AI is impacting customer service (and why in-product agents rule supreme)

One of the areas gathering the most excitement for the application of generative AI tech is in customer service.

Startup Advice

Is usage-based pricing overrated? These 3 YC founders agree (and so do we)

If you love pricing, I’m sorry for you. It means you’re a nerd like me, someone who’s fascinated with the ripple effects of tiny, but fundamental decisions. It means you have to live with the knowledge that nobody in real life cares about your little niche interests.

Hot

What’s in store for the future of conversational AI

AI has come a long way in the last year, but it’s poised to skyrocket in the coming decade. Here’s what to look forward to.

Hot

How SaaS end-user support is evolving in 2024

Newsletter for user-obsessed practioners Newsletter for user-obsessed practioners End-user support is the strategy for where users go when they have a problem with the technology they’re using. This assistance is meant to help them resolve issues, answer any questions they may have, and get them to use the product

Hot

The best revenue teams are using conversational AI for sales

With so much of sales resting on human connection, automation can be hard. But conversational AI for sales gives you the best of both worlds

Hot

Customers annoyed with you? You’re annoyed with them? Why a customer experience manager is key to SaaS success

Learn about the impact of a customer experience manager on customer satisfaction and user retention, how they anticipate customer needs, eliminate pain points, and create delightful experiences across multiple touchpoints.

Hot

Churn reduction: Data-driven strategies for better growth

Churn reduction for B2B SaaS doesn’t have to be complicated. We can create a targeted and effective approach backed by data. Learn how so you can scale.

Startup Advice

Rippling: The $11.3B company raising $ without pitch decks

Where we glaze other great products 👇 Where we glaze other great products 👇 There are only two ways to make money in a SaaS business - bundling & unbundling. After software moved to the cloud, companies made billions peeling off specific features & products from mega-conglomerates who were still stuck in

Hot

Best practices for in-app tutorials for SaaS

In-app tutorials aren’t one-size-fits-all, both in terms of the right format for them, how shorter or long they should be, and whether they should be prescriptive or self-guided.

Hot

Ways to shake up your customer experience automation

Traditional customer experience automation methods may keep the wheels turning, but they’re not strong enough to cut it alone anymore.