Hot Supporting customers at every stage: mastering customer maturity metrics A customer freshly approaching their first day on your product and a long-time user are going to use your product differently, as will their support needs.
Hot Turn your SaaS detractors into your biggest advocates with smarter support Detractors are quite dangerous because they can be quite vocal about their dissatisfaction and frustration.
Hot Mastering the feedback loop – the customer feedback manager's playbook Read about what a customer feedback manager does for a business, the essential skills they need, and how they go about collecting, analyzing, and acting on customer feedback to increase customer satisfaction.
Hot Maximize your conversion with reverse trials If you’re really looking to shoot your conversion rates up, reverse trials are shown to be one of the most effective strategies.
Hot Boost Conversions Using These Top CRO Metrics for SaaS Companies Unlock the secret to higher SaaS conversion rates: master CRO metrics for SaaS to enhance your sales funnel and convert more leads.
Hot Make Your SaaS Landing Pages Convert Now The power of a landing page is its ability to achieve a single goal well - just like the best SaaS products maintain a core focus.
Hot Don't just greet, engage – the art of the perfect welcome screen Discover how to set up a welcome screen that hooks users from the start. Learn how to balance data collection with design, leverage micro-surveys, and create a seamless onboarding experience for new users.
Hot Use public product roadmaps to turn users into product co-pilots Learn how public product roadmaps transform B2B users from passive observers into active co-pilots who shape the future of your product.
Hot Building a better feedback management system for SaaS With the right feedback management system in place, you can feel confident in your team's ability to continue to build features and products that people want and enjoy using.
Product Management Nonresponse bias examples (and how to crush it with better surveys) Concise and targeted surveys mixed with higher user intent knowledge can help you reduce nonresponse bias and drive better survey results.
Hot Implement add-ons without sacrificing your brand customer experience When implemented right, add-ons are an incredible opportunity to enhance your user’s productivity and deliver more value in your product.
Hot How product growth managers drive user acquisition and retention Discover how a product growth manager helps B2B products succeed and their framework for user acquisition, engagement, and retention. Also, learn how product growth management role compares with product manager and product marketing roles.
Hot How to crush that next product marketing interview Want to land your dream product marketing manager (PMM) job? This article equips you with the interview know-how to answer common PMM questions, from core concepts to advanced topics. Learn how to showcase your critical thinking skills, craft compelling messaging, and navigate complex situations.
Hot Bots with benefits – how NLU voice is revolutionizing SaaS Explore how NLU voice technology is transforming customer experiences, driving user engagement and retention and boosting the sales and marketing game for B2B companies. Discover how to leverage chatbots enabled with NLU voice for driving success for your SaaS products.
Hot Your customer retention model should start earlier than you think To manage churn in a truly savvy fashion, you’ve got to start playing offense earlier. Here are the early indicators of churn to look out for.
Hot Role-Based Onboarding: Tailoring Experiences for Diverse User Groups Over the years, many businesses need to pay more attention to the significance of the user onboarding process. Do you want your customers to tap your service repeatedly? That would be a definite yes. For example, you own a subscription-based software business. Of course, you want your customers to continuously
Hot AI won’t kill support - it makes it more important Feel supported by our newsletter Support our newsletter Opening an article with “AI changes everything” is the most trite, cringe and boring thing you can do in 2024. So that’s exactly what I’ll do here 😎 AI changes everything, especially support. Klarna famously said their chatbot resolved as many
Case Studies From 50,000 support tickets to 84% answer rate. How Jane uses Copilot. Jane makes it easier for health practitioners to book, chart, schedule, bill, and get paid. As a rapidly scaling business, they needed something to help them stay on top of support tickets.
Hot Why Accounting Seed chose Command AI over the competition For more customer love 👇 For more customer love 👇 Accounting Seed, a leading accounting software provider built on Salesforce, leverages Command AI’s full User Assistance platform – both Nudges and AI agent. I wanted to understand what drove Accounting Seed to adopt these solutions and what their experience has been like.
Hot How to reduce early churn and improve long-term retention Early churn indicates failures in product onboarding, delivering an "aha" moment and poor time-to-value, and aligning your marketing with actual product performance.
Hot How to turn customer experience insights into better product Micro-surveys combined with traditional methods of customer surveying can improve your customer experience insights.
Hot Conversational AI use cases that are changing business as we know it Conversational AI has the power to transform the way we do business and interact with customers. Here are the most exciting use cases.
Hot Personas are key to good product mapping Building reliable personas is a critical part of effective product mapping. Chat and surveys are critical strategies to create actionable personas.
Hot You need to be implementing product-led customer success now Imagine a world where your product itself is the driving force behind customer success, putting your CS operations on auto-pilot.
