Changelog

🦅 UI improvements, launch week, and prey birds

Cristina Bunea

Dec 18, 2023 • 3 min read

Humblebrag alert. While most teams get lazy before the holidays, we were in full beast mode last week and launched five features that make nudges less annoying. That's on top of our regularly scheduled product improvements.

The Command AI team also got together at our HQ in San Francisco to learn competitor empathy with the help of Peregrine Falcons. If that sounds unhinged, it's because it was. This LinkedIn post from our CEO, James, will clarify it.

I wanted the team to feel what it was like to have an apex predator rush towards them at full speed.

I felt this would help them understand what it feels like to be in a competitive deal against Command AI.

“How are they moving so fast?”

“Why are they so intense?”

“I need to get out of here.”

🗓️ Launch week

We want you to stop annoying your users this holiday season with intrusive, untimely pop-ups. Here's how:

Snooze: your users can choose to snooze a nudge for a later time so they can still benefit from its contents without letting it get in the way.

Rage clicks: choose to display a nudge whenever your users seem frustrated and are repeatedly clicking an area on your product. This way, you can point them to the right place to get help.
Strike tracking: track users who seem annoyed based on how many times they've quickly closed a nudge without having had the chance to read it. You can use this dashboard to experiment with your nudges (customization, triggers, targeting) and improve your strike rate.
Rate limits: choose to limit the number of product tours, announcements, and surveys your users will see in a given period.

Draggable nudges: allow users to move around a nudge until they're ready to interact with it.

✅ HelpHub improvements

Kudos to Shannon for ensuring HelpHub now gracefully collapses when nudges or checklists are activated. RIP cluttered screens.

Thanks to Wes, the toolbar now shows step counts in simulations, and a nifty pencil icon for quick edits. Making tour building twice as fast and half as frustrating.